General Returns Policy

You may return new, unopened items sold and fulfilled by Sakura Tech, inc. within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

This page outlines the details of our returns policy rules and exceptions:

Items that are Not Returnable

Sakura Tech, inc.  does not accept returns of the following items:

• Video games, Video games Consoles, accessories, computer laptops, desktops and computers parts more than 30 days after delivery.
• Any product missing the serial number or UPC.
• Downloadable software products.
• Gift certificates. .
• Pay As You Go (or prepaid) phone cards.

Exchanges

If you received a faulty item and need to exchange it for the same item, call to our customer service at 305-599-3755 to request a replacement. If you would like to exchange an item for a different one, please return the original item and call to call to our customer service (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process.

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, call to our customer service at 305-599-3755 and request the return. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

Using our Return Mailing Label

The return mailing, are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.